1. What is GizmoMadeMeBuyIt?

We're a quirky online shop inspired by Gizmo, our late pup who brought us endless joy. We curate fun, clever gadgets to make life easier—and a little more fun! Read our story here.

2. Where are you based?

Our team operates from Brussels, Belgium, but we ship across Europe and Lebanon!

3. How do I place an order?

Just browse our shop, add items to your cart, and checkout via Shopify's secure payment system.

4. What payment methods do you accept?

All major credit/debit cards and PayPal. We don't store your payment details—Shopify handles that safely.

5. Can I change or cancel my order?

Contact us immediately at gizmomademebuyit@gmail.com. We'll try our best if it hasn't shipped yet!

6. Where do you ship?

Europe + Lebanon only (for now!).

7. How long does delivery take?

• Belgium & Lebanon: 2–5 business days.
• Rest of Europe: 5–7 business days.

(Delays can happen—see our Shipping Policy for details.)

8. How much is shipping?

• Free for orders over €100!
• Belgium: €4.50 | Europe: €7.50 | Lebanon: €4.

9. How do I track my order?

You'll get a tracking number via email once your order ships. Check your spam folder if it's missing!

10. What's your return policy?

We offer 24-hour refunds for defective/wrong items. Just email us with:

• Your order number
• Photos/video of the issue
• A brief description

11. What's not eligible for a refund?

• Change of mind.
• Damage from misuse.
• Requests made >24 hours after delivery.

12. Do I need to return the item?

Sometimes! We'll let you know if it's required.

(Note: EU customers have a 14-day withdrawal right—details here.)

13. Are product colors accurate online?

Screens vary, so colors may differ slightly. Check reviews for real-life photos!

14. What if my product breaks after 24 hours?

Email us! While our official policy is 24 hours, we'll do our best to help.

15. How is my data protected?

We follow GDPR rules and never sell your info. Read our full Privacy Policy.

16. Can I delete my account?

Yes! Email us, and we'll wipe your data (except legally required records).

17. What are my consumer rights in Belgium?

You can file complaints with the Belgian Data Protection Authority.

18. Which terms apply to my purchase?

Our Terms & Conditions (governed by Belgian law) cover all orders.

19. Can I send Gizmo fan mail?

YES! Tag us @GizmoMadeMeBuyIt on socials—we might feature you!

20. Do you have a loyalty program?

Coming soon! Follow us for updates.